3.25.140 Payment and bill arrangements.
(a)
(1) WSSC may offer payment arrangements to customers.
(2) Except for CAP customers, as set forth in WSSC 3.45.120, payment arrangements may not exceed 36 months.
(3) If a customer fails to make the scheduled payments under a payment arrangement, the payment arrangement shall be automatically canceled and the full delinquent amount shall be due.
(4) When extending payment arrangements, WSSC may consider:
(i) Payment history;
(ii) Prior payment arrangements;
(iii) The account’s history of turnoffs; and
(iv) Any other relevant account or customer information.
(5) Upon successful completion of payment arrangements, WSSC shall waive late fees for bills that were included in the payment plan.
(b) WSSC offers bill arrangements through its automated interactive voice response system to customers that may include:
(1) A seven-day hold for the current bill; or
(2) Splitting the current bill into two payments.
(c) Customers may also receive assistance through:
(1) Referral to the administrator for the WSSC water fund; and
(2) Application to the customer assistance program. (Res. 2023-2344; Res. 2022-2293; Document dated January 4, 2021; Res. 2019-2235; Res. 2019-2220)