Title 3 CUSTOMER MANAGEMENT This title is included in your selections. Chapters: Subtitle I. Claims3.05 Hearing Procedures for Customer Refund Claims3.10 Procedure for Resolving Water and Sewer Claims3.15 Resolving Customer Complaints: Unpaid Water/Sewer Bills Subtitle II. Customer Account Management3.20 Adjustment and Correction of Water/Sewer Bills3.25 Billing and Collecting Water and Sewer Use Charges and Related Fees Subtitle III. Customer Service3.45 Customer Assistance Program Administration3.46 CAP Leak Repair Program3.50 Leak on Property3.55 Maintenance Procedures for Sewer Grinder Pumps3.57 Temporary Use of WSSC Fire Hydrants3.60 Water Main – Out of Service Procedures