In early spring, following completion of the previous year’s water and sewer line construction, affected property owners are notified in writing of their assessments. Customers are requested to contact the Property Assessment staff with any questions or concerns they may have about the proposed assessments. The notice also provides a date and time for an assessment appeal hearing with a WSSC Commissioner for any customer who remains concerned that the proposed assessment is in error. The customer may elect to be represented at the informal hearing. Property Assessments staff and an attorney from the General Counsel’s Office also attend the informal hearing. Following the informal hearing, the customer is provided a written decision by the Commissioner with whom he/she met. The customer is also informed of his/her right to additionally appeal the Commissioner’s decision to the full Commission. Hearings with the full Commission are held in accordance with the State Administrative Procedures Act. (Property assessments manual § 1.2, dated October 1998)