15.175.080 Sewer and/or spills “Level 2” events.
(a) Defined as:
(1) Flammable or toxic spills;
(2) Force main breaks;
(3) Overflowing manhole that is flowing into a creek;
(4) SSOs more than 10,000 gallons;
(5) Severe flooding of a customer’s home resulting in major property damage due to mainline sewer backup;
(6) Sewer services running into creek;
(7) Sewage running into highly populated areas such as playgrounds and parks;
(8) Sewer work in progress over eight hours.
(b) Notifications Process.
(1) Customer Care Emergency Services Center employees will make contacts, in the following order:
(i) Manager responsible for the area where the event is occurring, or the on-duty Manager and Public Communication designee;
(ii) Water/Wastewater Systems Assessment Division Planning Section Manager; if not available, the Water/Wastewater Systems Assessment Division Planning Manager;
(iii) Production Department Systems Control Division;
(iv) Customer Care Emergency Services Center Manager;
(v) Montgomery County Department of the Environment;
(vi) Prince George’s County Health Department;
(vii) Maryland Department of the Environment;
(viii) Fire Board;
(ix) If requested, the designated Claims representative;
(x) Spills notification also includes notifying the Regulatory Services Division Manager.
(2) The Manager will call, up the chain of command, as follows:
(i) Manager to Division Manager;
(ii) If the Manager is unable to contact the Division Manager, the Manager will contact the Department Director;
(iii) Division Manager to Department Director;
(iv) If the Department Director cannot be contacted, the caller is to leave a voice mail and send an email message for documentation;
(v) Communications and Community Relations Office designee calls Communications and Community Relations Manager;
(vi) Communications and Community Relations Manager calls the Communications and Community Relations Director. (Amended during 2019 codification; CUS 06-01 § III(E)(4))