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(a) The customer assistance program will be reviewed on an annual basis for utilization and effectiveness.

(b) The Commission will produce an annual report summarizing the program’s performance for the prior year including:

(1) Number of recipients approved for financial assistance;

(2) Resources and total level of support provided by the Commission; and

(3) Other information that will ensure transparency and cost-effective service and administration. (Res. 2019-2235; REG-CUM-CC-2018-012 § (k). Formerly 3.45.110)