(a) The Commission will administer a customer assistance program for eligible, low-income participants.
(b) Ratepayers determined to be eligible for CAP by a partner agency will receive certain credits as set forth herein.
(c) A memorandum of understanding or MOU will stipulate the terms of a partnership agreement with the partner agency, including:
(1) Use of enrollee data for identifying CAP eligible participants;
(2) Data sharing;
(4) Storage procedures; and
(5) Security and confidentiality requirements. (Res. 2019-2235; REG-CUM-CC-2018-012 § (e))