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(a) The Commission will administer a customer assistance program for eligible, low-income participants.

(b) Ratepayers determined to be eligible for CAP by a partner agency will receive certain credits as set forth herein.

(c) A memorandum of understanding or MOU will stipulate the terms of a partnership agreement with the partner agency, including:

(1) Use of enrollee data for identifying CAP eligible participants;

(2) Data sharing;

(3) Monitoring;

(4) Storage procedures; and

(5) Security and confidentiality requirements. (Res. 2019-2235; REG-CUM-CC-2018-012 § (e))