(a) “Commissioner” means a commissioner appointed by Prince George’s County or Montgomery County Executives to serve on the WSSC Board of Commissioners.

(b) “Corporate Secretary” means one of the corporate officers who reports to the six appointed WSSC Commissioners.

Customer Care Team Representative. At least one representative from the Customer Care Team will attend each hearing to offer testimony and clarify any procedural issues that may arise.

(c) “Refund Hearing Board (RHB)” means a board consisting of at least three (and not more than five) WSSC Group Leaders or Unit Coordinators not currently employed by the Customer Care Team. The Customer Relations Group Leader will solicit volunteers from the other teams. The term of each volunteer will be no more than two years. The Customer Relations Group will solicit new volunteers. (CUS 06-03 § II)