15.175.080 Sewer and/or spills “Level 2” events

15.175.080 Sewer and/or spills “Level 2” events.

(a) Defined as:

(1) Flammable or toxic spills;

(2) Force main breaks;

(3) Overflowing manhole that is flowing into a creek;

(4) SSOs more than 10,000 gallons;

(5) Severe flooding of a customer’s home resulting in major property damage due to mainline sewer backup;

(6) Sewer services running into creek;

(7) Sewage running into highly populated areas such as playgrounds and parks;

(8) Sewer work in progress over eight hours.

(1) Customer Care Emergency Services Center employees will make contacts, in the following order:

(i) Manager responsible for the area where the event is occurring, or the on-duty Manager and Public Communication designee;

(ii) Water/Wastewater Systems Assessment Division Planning Section Manager; if not available, the Water/Wastewater Systems Assessment Division Planning Manager;

(iii) Production Department Systems Control Division;

(iv) Customer Care Emergency Services Center Manager;

(v) Montgomery County Department of the Environment;

(vi) Prince George’s County Health Department;

(vii) Maryland Department of the Environment;

(viii) Fire Board;

(ix) If requested, the designated Claims representative;

(x) Spills notification also includes notifying the Regulatory Services Division Manager.

(2) The Manager will call, up the chain of command, as follows:

(i) Manager to Division Manager;

(ii) If the Manager is unable to contact the Division Manager, the Manager will contact the Department Director;

(iii) Division Manager to Department Director;

(iv) If the Department Director cannot be contacted, the caller is to leave a voice mail and send an email message for documentation;

(v) Communications and Community Relations Office designee calls Communications and Community Relations Manager;

(vi) Communications and Community Relations Manager calls the Communications and Community Relations Director. (Amended during 2019 codification; CUS 06-01 § III(E)(4))