15.175.060 Water main break “Level 2” events.
(a) Defined as:
(1) Any size broken main shut down for over six hours;
(2) Break or shutdown affecting over 100 customers;
(3) Damage to vehicles due to sunken roadways or icy conditions;
(4) Elected official(s) on scene;
(5) Major traffic interruption;
(6) Media on scene;
(7) Severe flooding of a customer’s home resulting in major property damage.
(b) Notifications Process.
(1) The Customer Care Emergency Services Center employees will call, as follows:
(i) Manager responsible for the area where the event is occurring, or the on-duty Manager and Communications and Community Relations Office designee;
(ii) Production Department Systems Control Division;
(iii) Customer Care Emergency Services Center Manager;
(iv) Fire Board;
(v) If requested, the designated Claims representative;
(vi) Mayor or city/town administrator.
(2) The Manager will call, up the chain of command, as follows:
(i) Manager to Division Manager;
(ii) If the Manager is unable to contact the Division Manager, the Manager will contact the Department Director;
(iii) Division Manager to Department Director;
(iv) If the Department Director cannot be contacted, the caller is to leave a voice mail and send an email message for documentation;
(v) Communications and Community Relations Office designee calls Communications and Community Relations Manager;
(vi) Communications and Community Relations Manager calls the Communications and Community Relations Director. (Amended during 2019 codification; CUS 06-01 § III(E)(2))