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(a) Defined as:

(1) Any size broken main shut down for over six hours;

(2) Break or shutdown affecting over 100 customers;

(3) Damage to vehicles due to sunken roadways or icy conditions;

(4) Elected official(s) on scene;

(5) Major traffic interruption;

(6) Media on scene;

(7) Severe flooding of a customer’s home resulting in major property damage.

(b) Notifications Process.

(1) The Customer Care Emergency Services Center employees will call, as follows:

(i) Manager responsible for the area where the event is occurring, or the on-duty Manager and Communications and Community Relations Office designee;

(ii) Production Department Systems Control Division;

(iii) Customer Care Emergency Services Center Manager;

(iv) Fire Board;

(v) If requested, the designated Claims representative;

(vi) Mayor or city/town administrator.

(2) The Manager will call, up the chain of command, as follows:

(i) Manager to Division Manager;

(ii) If the Manager is unable to contact the Division Manager, the Manager will contact the Department Director;

(iii) Division Manager to Department Director;

(iv) If the Department Director cannot be contacted, the caller is to leave a voice mail and send an email message for documentation;

(v) Communications and Community Relations Office designee calls Communications and Community Relations Manager;

(vi) Communications and Community Relations Manager calls the Communications and Community Relations Director. (Amended during 2019 codification; CUS 06-01 § III(E)(2))