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Defined as:

(a) Less than 12-inch water main breaks when repairs are completed in less than six hours and cause no significant impact to customers.

(1) Notifications Process.

(i) The Customer Care Emergency Services Center employees will call the Manager responsible for the area where the event is occurring, or the on-duty Manager;

(ii) The Manager will contact the appropriate Division Manager;

(iii) The Division Manager will contact the Department Director;

(iv) The Department Director will contact the General Manager and Deputy General Manager.

(b) Twelve-inch and larger water main breaks when repairs are completed in less than six hours and cause no significant impact to customers.

(1) Notifications Process.

(i) The Customer Care Emergency Services Center employees will call, up the chain of command, as follows:

1. Manager responsible for the area where the event is occurring, or the on-duty Manager;

2. Deputy General Manager;

3. General Manager.

(ii) The Manager will call the appropriate Division Manager:

1. If the Manager is unable to contact the Division Manager, the Manager will contact the Department Director;

2. The Division Manager will call the Department Director;

3. If the Department Director cannot be contacted, the caller is to leave a voice mail and send an email message for documentation. (Amended during 2019 codification; CUS 06-01 § III(E)(1))