Article II. Responsibility
15.175.040 Generally.
It is the responsibility of the Customer Care Emergency Services Center and the Production Department Systems Control Division employees to make notifications according to the specific form being used.
(a) The Customer Care Emergency Services Center and Production Department Systems Control Division employees are required to:
(1) Perform notifications within 15 minutes of the report of the event;
(2) Fill in the date and time on the appropriate notification form after the notification is complete;
(3) Leave a voice mail message if no one answers;
(4) Contact the unavailable person’s next level in the chain of command; and
(5) Fill in the name of the person contacted if no name is listed on the sheet or if someone other than the person listed is contacted.
(b) Water/Wastewater Systems Assessment Division Managers are responsible for notifying the Customer Care Emergency Services Center for events related to emergency contracts.
(c) If the person contacted is unavailable and a response is required, the Customer Care Emergency Services Center Senior Agent and the designated Production Department Systems Control Division employee will notify the appropriate Division Manager and Department Directors in writing, so that appropriate action can be taken.
(d) During off hours, employees will make notifications in the following order, with the exception of the General Manager and Deputy General Manager that prefer to be contacted on their cell telephone:
(1) Home telephone;
(2) Cell telephone;
(3) Pagers.
(e) The Communications and Community Relations Office contact person will make notifications regarding media coverage and major traffic disruptions to:
(1) General Manager;
(2) Deputy General Manager.
(f) The General Manager’s Office will make necessary notifications to Commissioners. (Amended during 2019 codification; CUS 06-01 §§ III(A) – (D), (F) and (G))