15.175.030 Procedures.
Notifications will be made in the order on the form. It may be necessary for the Customer Care Emergency Services Center and the Production Department Systems Control Division employees to make additional notifications at the direction of the specified designee on the form.
(a) At the onset of an occurrence, notifications will begin with the appropriate form being completed.
(b) The completed form will be placed in the Senior Customer Service Agent’s or Production Department Systems Control Division Chief Plant Operator’s in-box for review.
(1) Within the first 24 hours of an SSO, the Customer Care Emergency Services Center or Production Department Systems Control Division employees will make notifications outlined on the sewer and/or spills form or facility overflows form.
(2) The Customer Care Emergency Services Center and Production Department Systems Control Division employees will also enter initial information into the Maintenance Management Information System (MMIS).
(3) The SSO forms with initial information will be faxed to the Chief Plant Operator or Production Plant Superintendent where the SSO occurred.
(4) When the sewer and/or spill form is faxed to the Customer Care Emergency Services Center Unit Coordinator, the Center is triggered to add additional information into NMIS.
(5) When the facility overflow/spill form is faxed to the impacted Production Plant Chief Operator, the Chief Operator is triggered to add additional information into MMIS.
(c) When an SSO is over 10,000 gallons or otherwise directed by the Prince George’s County or Montgomery County Health Departments or WSSC management, the Communications and Community Relations Office will prepare and fax a press release to various news media outlets within 24 hours of the confirmed report of the SSO, as required by MDE.
All media releases will be referenced in the Communications and Community Relations Office.
(d) Within five calendar days of an SSO, the Water/Wastewater Systems Assessment Division Planning Section Manager will use the SSO database to prepare and forward the final report to the Maryland Department of the Environment (MDE).
The Water/Wastewater Systems Assessment Division Planning Section Manager will provide the following personnel with copies of all reports sent to MDE:
(1) Deputy General Manager;
(2) Customer Service Team Director;
(3) Production Department Director;
(4) Director of Communications;
(5) Communications and Community Relations Office Manager;
(6) Customer Service Team Managers;
(7) Production Department Managers.
(e) All notification forms will be filed in the Customer Care Emergency Services Center or Production Department Systems Control Division. (Amended during 2019 codification; CUS 06-01 § IV)