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Notification forms are color coded for easy identification. Notifications will be made via a telephone call. All external notifications will be made via a telephone call, according to the specified notification form.

(a) Water Main Breaks (Blue). This form will be used to make notification of:

(1) Any size broken mains shut down (scheduled or emergency) for over six hours;

(2) Breaks or shutdowns affecting over 100 customers;

(3) Broken mains that are 12 inches and larger;

(4) Damage to vehicles due to sunken road ways or icy conditions;

(5) Elected official(s) on scene;

(6) Major traffic interruption;

(7) Media on scene; and

(8) Severe flooding of a customer’s home resulting in major property damage.

(b) Sewer and/or Spills (Green). This form will be used to make notification of:

(1) Broken sewer mains;

(2) Flammable or toxic spills;

(3) Force main breaks;

(4) Sanitary sewer overflows (SSOs);

(5) Severe flooding of a customer’s home resulting in major property damage due to mainline sewer backup;

(6) Sewage running into highly populated areas such as playgrounds and parks; and

(7) Sewer services running into a creek.

(c) Facility Overflows/Spill (Yellow). This form will be used to notify wastewater pumping stations and plant facilities of nonpermitted discharge of untreated or partially treated wastewater.

(d) Fire/Natural Disaster (Red). This form will be used to make notification when a fire occurs at:

(1) WSSC facility;

(2) Non-WSSC facility that will significantly impact the operations of WSSC.

(e) Crime/Injury/Accident (Pink). This form will be used to make notification of crimes involving WSSC employees or WSSC facilities:

(1) Any incident requiring a work site to be shut down;

(2) Break-ins;

(3) Customer injury sustained on WSSC property;

(4) Serious injuries or the death of a WSSC employee on the job;

(5) Serious vehicle accidents involving a WSSC employee or WSSC facility; and

(6) Thefts.

(f) Traffic Disruptions (White). This form will be used to make notification of:

(1) Diverted traffic;

(2) Lane closures; and

(3) Road closures. (CUS 06-01 § II)