15.175.020 Notification forms.
Notification forms are color coded for easy identification. Notifications will be made via a telephone call. All external notifications will be made via a telephone call, according to the specified notification form.
(a) Water Main Breaks (Blue). This form will be used to make notification of:
(1) Any size broken mains shut down (scheduled or emergency) for over six hours;
(2) Breaks or shutdowns affecting over 100 customers;
(3) Broken mains that are 12 inches and larger;
(4) Damage to vehicles due to sunken road ways or icy conditions;
(5) Elected official(s) on scene;
(6) Major traffic interruption;
(7) Media on scene; and
(8) Severe flooding of a customer’s home resulting in major property damage.
(b) Sewer and/or Spills (Green). This form will be used to make notification of:
(1) Broken sewer mains;
(2) Flammable or toxic spills;
(3) Force main breaks;
(4) Sanitary sewer overflows (SSOs);
(5) Severe flooding of a customer’s home resulting in major property damage due to mainline sewer backup;
(6) Sewage running into highly populated areas such as playgrounds and parks; and
(7) Sewer services running into a creek.
(c) Facility Overflows/Spill (Yellow). This form will be used to notify wastewater pumping stations and plant facilities of nonpermitted discharge of untreated or partially treated wastewater.
(d) Fire/Natural Disaster (Red). This form will be used to make notification when a fire occurs at:
(1) WSSC facility;
(2) Non-WSSC facility that will significantly impact the operations of WSSC.
(e) Crime/Injury/Accident (Pink). This form will be used to make notification of crimes involving WSSC employees or WSSC facilities:
(1) Any incident requiring a work site to be shut down;
(2) Break-ins;
(3) Customer injury sustained on WSSC property;
(4) Serious injuries or the death of a WSSC employee on the job;
(5) Serious vehicle accidents involving a WSSC employee or WSSC facility; and
(6) Thefts.
(f) Traffic Disruptions (White). This form will be used to make notification of:
(1) Diverted traffic;
(2) Lane closures; and
(3) Road closures. (CUS 06-01 § II)